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Firmly customer-focussed, our quality commitment is evident in every stage of our operations. Quality has real meaning for CPS. But exceeding quality standards has no place in our approach to our mission.

As soon as they join the company, CPS staff are trained in our methods and demanding standards. Recognised specialists in metallurgy and plastics, all are committed to respecting the principles of the CPS quality charter: round-the-clock availability, fulfilling commitments, respecting standards and procedures, rapid execution, confidentiality and real-time feedback.

To maintain high skill levels, CPS undertakes regular surveys of its team’s understanding of our customers’ prevailing control procedures and security protocols. This ongoing training ensures that our customers’ development and requirements are followed as closely as possible.

From the most pressing to the most delicate of assignments, our staff have one single goal: your satisfaction.

100% quality target	Always at your service
The CPS quality charter sets a "zero defect" target for all assignments. Secure delivery of products is effected within the agreed time. Our customers’ satisfaction ratings are maintained at an exceptional level, reflecting our close proximity and constant drive to provide tailored solutions. Taking into account each of our customers’ particular needs is one of the key elements of our quality procedures.	We are on call seven days a week and 24 hours a day throughout the year. We provide the round-the-clock, polished and professional telephone contact essential to the skilled handling of your requirements. With every assignment you give us you are in constant touch and fully informed on the project’s progress. We can keep you updated by telephone, e-mail or fax at your convenience. We will use all means of communication to facilitate the relationship.
An indisputable level of skill and commitment	Strict respect for rules
We are firmly committed to maintaining high skill levels among our staff. We ensure their full understanding of the screening procedures, regulations and correct protocols particular to each customer. Equipped with quality manuals and checklists, they carefully comply with all quality target requirements.	Fully accustomed to delicate assignments, CPS staff undertake to adhere to prevailing standards. In addition, we closely observe the ethical rules of our profession: we undertake to act with discretion and transparency, fully respecting pre-set commercial and financial agreements.